Frequently Asked Questions
Search below or browse by category. Can't find it? Contact support.
Getting Started
How do I create an account?▾
Click Sign up in the top-right corner, enter your work email and choose a password. You'll receive a verification link within a minute — click it and your workspace is ready to use.
Can I invite my team members?▾
Yes — go to Settings → Team, enter their email addresses and pick a role. Invitees receive an email with a join link. You can invite unlimited members on the Business plan.
Billing & Plans
How does billing work?▾
We bill per workspace at the start of each cycle. You can switch between monthly and annual billing anytime from Settings → Billing. Annual plans save 20%. See the full pricing comparison.
Can I cancel anytime and get a refund?▾
Absolutely. Cancel from Settings → Billing and you keep access until the end of the paid period. If you cancel within 14 days of your first payment we'll refund it in full — just contact support.
What payment methods do you accept?▾
All major credit and debit cards via Stripe. On annual Business plans we also support ACH and bank transfer, and can issue VAT-inclusive invoices with your tax ID.
Account & Security
I forgot my password — how do I reset it?▾
Use the Forgot Password page and we'll email you a reset link valid for 60 minutes. If you have 2FA enabled you'll also need one of your backup codes or your authenticator app.
Do you support two-factor authentication and SSO?▾
Yes. Enable 2FA under Settings → Security using any TOTP authenticator app. SSO via SAML 2.0 (Okta, Azure AD, Google Workspace) is available on the Business plan.
How do I delete my account and export my data?▾
Export everything as JSON or CSV from Settings → Data Export, then request deletion from the same page. Deletion is permanent after a 30-day grace period, in line with GDPR requirements.
Product Features
Which integrations are available?▾
Native integrations include Slack, Stripe, GitHub, Zapier and 40+ more — see Settings → Integrations. Anything else can be wired up with our REST API and outbound webhooks.
Are there API rate limits?▾
Starter includes 10k calls/month, Pro 100k, and Business 1M, with burst limits of 10 req/s on paid tiers. When you approach your quota we'll notify you by email well in advance.